For orders delivered in the Contiguous US:
If you are not satisfied with your purchase, you may return new, unworn and unwashed items within 90 days for a refund of your purchase price. A pre-paid shipping label is included in your package for your convenience. You will not be charged for the use of this label if you need to exchange your item for another; however if you return an item for a full refund without an exchange, $6.95 will be deducted to cover the use of our pre-paid shipping label. If you did not receive this label or have misplaced it, simply call our Customer Service Department at 1-888-290-8612 Mon - Fri, 6am - 4pm PST and we will email you a new one promptly.
For orders delivered outside the contiguous US:
Orders shipped outside the contiguous US do not qualify for pre-paid returns. The cost of shipping returns outside the contiguous United States is the responsibility of the customer.
- We will not accept merchandise that has been worn, altered, dirty, or washed.
- Shipping charges are not refundable.
- Upon receipt of returned goods, Old Ranch Brands reserves the right to deny a refund if the merchandise does not meet return policy requirements.
- A $6.95 return shipping fee will be deducted from your total refunded amount unless you are placing a new order for an exchange item.
- You will be credited for your shipping cost if the return was due to an Old Ranch Brands error.
We can only accept returns from purchases made on Oldranchbrands.com. If you purchased from an independent retailer or another online retailer, please return the product following their respective guidelines.
Return processing typically takes 7-10 business days after the package is delivered to our warehouse.
During peak times (holidays, sales, special events, etc.) it can take longer than normal to process.
Once completed, it may take your bank an additional 2-7 business days to post the refund to your account.
At the bottom of the return form is an area, "How to return gifts", please be sure to complete this area of the form with your information. You can use the blank space at the bottom to let us know what you would like instead.
All refunds are credited back to the form of payment used to make the original purchase. The same is true for all disposable gift cards. If you plan to return an item, please have the original card available. Any refunded amount will be credited to your card. It may take your bank an additional 2-7 business days to post the refund to your account.
For credit card security purposes, exchanges are made in two steps: returning and re-ordering. A new order will need to be submitted and charged to your credit card.
While we strive to process all returns within one week of receipt to our warehouse, please allow up to 10 business days (14 days during the holiday season) for your return or exchange to be processed. For your protection, you may wish to insure your return package. You will receive a confirmation email once the package has been processed by our returns department.
Complete the return form on the back of your invoice and send it along with the merchandise you wish to return to:
Old Ranch Brands
1415 Greg Street Suite 101
Sparks, NV 89431
We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. To obtain a price adjustment on an online purchase, you must call 1-888-290-8612, or send an email to [email protected] within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference on your original form of payment.